Tourists who left rude review about staff with hearing aid banned from campsite

A group of campers were banned from a campsite after leaving a “rude” review warning visitors about a hearing impaired staff member.

Pillaton Hall Farm Campsite in Staffordshire reacted angrily to the “noisy” group’s TripAdvisor review, in which a user called James T was derogatory to one worker for wearing a hearing aid.

The unhappy camper had told future customers to “beware” before criticising him for telling his group to keep the noise down after 9.30pm due to young families being on site.

Staff at the campsite have since criticised the reviewer and told him that his group is not welcome at the site again as discrimination will not be tolerated.

The initial review by James T read: “A lovely place to stay. We went with our family for a long weekend, the only thing is you’re not allowed to talk to each other after 9.30pm or you get told to go to bed […] and then be threatened to be kicked off at 6am the next morning.”

Pillaton Hall Farm Campsite shared a screenshot of the review on their Facebook page the following day, writing: “A big thank you to everyone that stayed with us over the bank holiday weekend, we loved seeing you all enjoying the lovely weather and most importantly all the children having a wonderful time on our play areas and bouncing pillows.

“We are looking forward to the event’s planned over the next two months and hope to see you all then.

“We did on the other hand have a few pitches that obviously could not understand why we have a noise curfew of 9.30/10.00 pm.

“We are a family site (sitting having a quiet drink outside after these times is no problem, shouting and playing loud music is).

“If you want to party until the early hours of the morning we are not the site for you. If you want to be rude to our staff we are not the site for you.

“To the four pitches that left these reviews on TripAdvisor, shame on you!

“Abuse to our staff in any form will not be tolerated, especially discrimination against them for wearing hearing aids.

“Emails have been sent out to the parties concerned – you will not be returning to our site.”

The post has now collected over 1,600 likes and hundreds of comments from social media users who were appalled by the review.

Sylvie Jones said: “What on earth! You do not need this type of custom. It’s a family place, not a festival.

“Quieting down by the time given doesn’t mean everyone must sleep, it merely means music and being loud must stop and continue at a normal respectful level of noise to allow others to sleep.

“For anyone questioning it, then just go somewhere else instead of complaining and find a lively campsite – there’s plenty. Different places cater to different needs.

“I haven’t stayed but I really would love to soon.”

Carol Allsopp said : “Well his comments speak volumes about his upbringing.

“You’ve got a brilliant site. Keep doing what you’re doing and keep your standards high, see you soon.”