This study goals to illumination the of hotel services andcustomer satisfaction. To measure the quality of service and customersatisfaction in the hotel industry, there are some models. In this thesis verypopular three models and completely complete chosen: SERVQUAL, HOLSERV and LODGING QUALITY INDEX use in thisanalysis.
It reports the difference in the customer expectations in Mongoliaand Taiwan guests related to the hotel services. And comparison between in Mongolia and Taiwan of hotel. The threemain comparisons are satisfaction, service standards and loyalty. Also Itincludes more detailed analysis such as service votes, hotel construction andother hotel factors.
And It also provides suggestions of disable people aboutthe hotel. That affect their choices. To have the statistic information for thestudy, one survey with 40 questions was made. The questionnaire was dividedinto seven sections. As a result, 120 respondents answered the questionnaire.The last part of this study is to report the findings and analyze the resultsof survey.