This study goals  to illumination the of hotel services and
customer satisfaction. To measure the quality of service and customer
satisfaction in the hotel industry, there are some models. In this thesis very
popular three models and completely complete 
chosen: SERVQUAL, HOLSERV and LODGING QUALITY INDEX use in this
analysis. It reports the difference in the customer expectations in Mongolia
and Taiwan guests related to the hotel services. And comparison between  in Mongolia and Taiwan of hotel. The three
main comparisons are satisfaction, service standards and loyalty. Also It
includes more detailed analysis such as service votes, hotel construction and
other hotel factors. And It also provides suggestions of disable people about
the hotel. That affect their choices. To have the statistic information for the
study, one survey with 40 questions was made. The questionnaire was divided
into seven sections. As a result, 120 respondents answered the questionnaire.

The last part of this study is to report the findings and analyze the results
of survey.

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