A line manager “is responsible for achieving anorganization’s main objectives by executing functions such as policy making,target setting, decision making.” (BusinessDictionary.com,2018) The key role for line managers is to “ensure that their team functions as required and meet, orexceed, their goals or targets.” (Acas.org.uk,2018) As line managers oversee the employees and work with them to help thebusiness succeed on the day to day running, it is important they are on thesame page and work successfully together. Toeffectively manage the people whom they are in charge of, line managers must beaware that “the first tier of line management have the greatest influence onstaff performance and engagement to their organisation.
” (Acas.org.uk, 2018) This means line managers must be careful at alltimes to ensure they are effectively motivating and encouraging their staff toallow them to reach their full potential and for the company to get the mostout of them. “Managers who help create a supportive, nurturing work environmentare able to get the most from their staff members” (Roberthalf.co.uk, 2018) It is imperative managers have a healthyworking relationship with their staff in order for them to be able tosuccessfully work well together, especially in team situations. “A strong leader builds solidrelationships with everyone…it’s about building relationships based on respect”(Momentagroup.
com, 2018) Staff members respond best to managers whohelp guide them and support them through their work. To effectively managetheir people, they must help them be as happy and comfortable in their workenvironment. If they trust their mangers they will respond better to theirdirection and want to be as focused as possible. Being a leader is important, it canallow staff to feel grounded and help them understand their work and motivateemployees to want to do more. Line managers can help staff in many ways, forinstance “giving staff regular feedback so that good work is recognised andsupport is given for improvements when necessary” (Acas.org.uk, 2018) can help show them good work isrewarded and praised, and they are assisted by their mangers to continuouslyhelp them improve and guide them further to succeed. Helping employeesfeel safe and secure at their workplace is another key role for line managers.
“Managers have a duty of care to their staff and therefore must take allreasonable steps to ensure the health, safety and wellbeing of their staff” (Acas.org.uk,2018) this ensures stafffeel mentally and physically secure at their place of work, and it is reallyimportant line mangers are able to give staff the equipment they need to dotheir work, which could be the right tools or the right training so theyunderstand and can complete their work.
“Empoweryour employee with a sense of well-being” (Smallbusiness.chron.com,2018) Ensuring they are healthy and mentally strong is important, as employeesare fundamental to any business, without them the business would not be able tooperate, so ensuring they are healthy and looked after is key. Motivationis an important skill for line managers because a “the manager controls the keyenvironmental factors necessary to motivate employees.” (The Balance, 2018) Motivating staff helps them feel challengedand driven to work hard for the company, and want to stay at the company, whichis important as an unmotivated workforce may want to leave the business, and aslabour turnover is costly to any company it is important for line managers toreduce this as much as possible. Maslow’s hierarchy of needs helps show howeach individual is motivated in different ways, as they are on different levelsof the pyramid. “A business shouldtherefore offer different incentives to workers in order to help them fulfileach need in turn and progress up the hierarchy” (tutor2u, 2018) Understanding what motivates your employees canhelp line managers offer different incentives to each employee, as they seerelevant, after understanding each of their needs. By helping fulfil theseneeds, staff will feel motivated by their line manager, and motivated to workharder for the company, as they are being rewarded by having their needs met.
Seminar 5 (see appendix) helped build understanding, as seeing the example ofRBS can put reward schemes into reality. Personalreflection of my skills and areas for improvement I have learnt a lot in the peoplemanagement seminars about myself, and how I possess skills that line managersdo, showing I am capable of becoming a manager in the future, and how thatposition could help me develop even more skills, including team work,communication and leadership. Leadership is an important skill for line mangersand I feel I have learnt to become a leader in previous modules, by working ina team and choosing to lead my team successfully to ensure we all achievedgrades we were proud of. However I know there is always room to improve. Inparticular, Seminars 1 and 2 (see appendix) taught me the value of leadershipfor line managers and how this skill will be useful for me to develop, mostlythrough how effective people management is, and an overview on how linemanagers need to be the driving force for people management in a business. Through working at my local auctionhouse for over 4 years I have learnt the importance of creating positiveworking relationships with co-workers and my managers. The owner was alwayspleased with my work and has continued to ask me back when I am home from universityto be able to work on sale days. Sale days can be stressful and busy especiallydealing with customers, however I have learnt great leadership skills afterbeing delegated to run the office in sale days, having full responsibility totake calls, deal with customers queries and help customers pay for their items,either in person or on the phone.
The majority of these sale days I spent inthe office alone being solely responsible for the running of the office,however in occasion I was joined by another person who I would use to help meto overcome the busy days as there was constantly lots of people needingassistance. By having another person I would show my leadership skills todelegate work to them, help them with any queries and work alongside them inevery way I can to ensure us both success. With skills such as leadership andemployee relations I can always still improve, through every task, assignmentor job I do as each new task it is important to create a good workingrelationship with every new person I encounter, and work with. A particulararea I would like to develop is my interaction and relationship with newpeople, and improving this will help me communicate better in my work. I shallmeasure this by trying to meet 5 new people on every module, this is to broadenmy abilities to communicate with new people and also help my confidenceinteracting and working with people I haven’t done so before.
Meeting newpeople can improve my connections, as in future it will be helpful having asmany fellow business students as friends so we can help each other in our worklives after university.