In puzzle, rather than as tangential or unrelated information

In 2018, and in the years to come, more cities and organizations will broaden
their view of what is included
in “performance management.” Organizations will begin to focus on
more than the traditional benchmarking and progress toward goals
as indicators of
performance. This widening of the gaze will bring us to a more holistic view of organizational performance.



shift occurs, we will continue to
benchmark and to track progress
toward goals and key performance indicators KPIs However,
we will look equally to such measures as citizen satisfaction, employee satisfaction, and financial solvency.

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Over the past decade, data-driven decision
making and use of
performance metrics has steadily spread. Many government agencies
are now developing accurate and reliable performance metrics and making data available and transparent to citizens. Many also have citizen surveys, employee surveys, and regular financial reporting. So, what will change?
These data points will be
viewed as pieces of a puzzle, rather than as tangential or unrelated information affecting one department
or another. We
often speak of {{breaking down silos” between teams and departments. This next step in
performance management will be to break down the silos
of reporting to involve looking
to the “soft side” of our data-such as engagement and satisfaction-equally) alongside the hard
numbers of our KPIs
and budget.


Forward-looking organizations will be focusing
on the nexus of culture
and performance. Culture
and engagement continue to be priorities and topics of discussion for governmental and private-sector leaders around the world.
As organizations begin to shift
from hierarchical structures to networks of teams, culture will drive performance. Networked teams will thrive in cultures where team members are expected
to support one another to achieve common goals, rather than to operate
in silos and compete for resources. The ability to measure and affect culture
will be of great value toward the performance
of an